Assessment of Logistics Service Providers Using Digitalization Capability as a Criterion
23rd International Logistics and Supply Chain Congress (LMSCM2025), İstanbul, Türkiye, 16 - 17 Ekim 2025, ss.41-51, (Tam Metin Bildiri)
- Yayın Türü: Bildiri / Tam Metin Bildiri
- Basıldığı Şehir: İstanbul
- Basıldığı Ülke: Türkiye
- Sayfa Sayıları: ss.41-51
- Açık Arşiv Koleksiyonu: AVESİS Açık Erişim Koleksiyonu
- Maltepe Üniversitesi Adresli: Evet
Özet
This study investigates the integration of digitalization capability as an objective and quantifiable criterion in the selection of logistics service providers, addressing the growing impact of digital transformation on supply chain management. Using a multi-criteria decision-making approach, ten candidate logistics service providers were evaluated across four criteria: price, delivery speed, service quality, and digitalization capability. The entropy method was employed to objectively determine the relative weights of each criterion, revealing that delivery speed and digitalization capability are the most influential factors in provider selection, while price and service quality are comparatively less significant. The weighted sum method was then used to calculate the overall scores and rankings of the providers, demonstrating that those excelling in both rapid delivery and advanced digital capabilities are most likely to be selected as partners. These results highlight the shift in organizational priorities towards technologically advanced, efficient logistics solutions in today’s dynamic environment. The study offers a transparent, data-driven framework for both academics and practitioners, enabling more informed and future-ready partner selection decisions. Recommendations are provided for logistics firms and decisionmakers to continuously adapt their evaluation criteria in line with digital trends and operational demands.