Exploring Urban Logistics Dynamics Insights from Stakeholder Perspectives
23rd International Logistics and Supply Chain Congress, İstanbul, Türkiye, 16 - 17 Ekim 2025, ss.120, (Özet Bildiri)
- Yayın Türü: Bildiri / Özet Bildiri
- Basıldığı Şehir: İstanbul
- Basıldığı Ülke: Türkiye
- Sayfa Sayıları: ss.120
- Açık Arşiv Koleksiyonu: AVESİS Açık Erişim Koleksiyonu
- Maltepe Üniversitesi Adresli: Evet
Özet
This study aims to explore the evolving dynamics of urban logistics by examining stakeholder perspectives on last-mile delivery, sustainability, and technological transformation within urban freight systems. A qualitative research design was adopted based on semi-structured interviews conducted with 13 industry professionals representing both public and private sector stakeholders. Following ethical approval, all interviews were recorded, transcribed using Sonix.ai, and manually verified. The data were analyzed through content analysis using MAXQDA 24 software, resulting in 121 codes grouped under 10 thematic categories.The findings indicate that delivery methods, sustainability considerations, and regulatory and infrastructure challenges are the most prominent themes shaping urban logistics practices. Rapid delivery expectations, artificial intelligence-based planning, and the use of electric vehicles emerge as key enablers of operational efficiency. However, regulatory gaps and insufficient infrastructure constrain the implementation of advanced solutions such as drone deliveries and urban mobility hubs. While private sector stakeholders prioritize speed, technological integration, and customer satisfaction, public sector representatives emphasize bureaucratic processes, financing constraints, and infrastructure deficiencies. Despite these differences, sustainability, strategic delivery points, and AI-driven optimization appear as common priorities. This study contributes to the urban logistics literature by providing a stakeholder-oriented perspective on the challenges and opportunities of last-mile delivery in urban contexts. The findings offer practical insights for policymakers and practitioners aiming to develop sustainable, technology-driven, and customer-oriented urban logistics frameworks.